Privacy Policy

This Privacy Policy (“Policy”) applies to www.thevaultperformance.com and Athletic Performance and Therapy LLC (“Company”) and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.thevaultperformance.com. The Company’s website is an information and ecommerce site. By using the Company website, you consent to the data practices described in this statement.

California Consumer Privacy Act and California Privacy Rights Act

If you are a California resident, you have the following rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”):

  • Right to Know. You may request details on what personal data we collect, use, and share.
  • Right to Delete. You can request deletion of personal data, subject to certain legal exceptions.
  • Right to Correct. You may request corrections to inaccurate personal information.
  • Right to Opt-Out. You can opt out of the sale or sharing of personal data for advertising.
  • Right to Restrict Sensitive Data Use. You may limit the use of sensitive personal information.
  • Right Against Retaliation. The Company will not discriminate against you for exercising your rights.

General Data Protection Regulation (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, the General Data Protection Regulation (GDPR) applies to the processing of your personal data.

Data Controller Athletic Performance and Therapy LLC is the data controller responsible for your personal data. Our contact details are provided at the end of this Policy.

Lawful Bases for Processing We process your personal data only when we have a valid lawful basis under the GDPR. Depending on the circumstances, these bases may include:

  • Your consent (which you can withdraw at any time);
  • Performance of a contract with you (for example, when you purchase products or services from us);
  • Compliance with a legal obligation;
  • Our legitimate interests (such as operating and improving our website, providing customer support, and sending relevant communications), provided these do not override your fundamental rights and freedoms.

Your GDPR Rights In addition to any rights mentioned elsewhere in this Policy, as a data subject under the GDPR you have the following rights:

  • Right of access – You can request a copy of the personal data we hold about you.
  • Right to rectification – You can request correction of inaccurate or incomplete data.
  • Right to erasure (“right to be forgotten”) – You can request deletion of your personal data, subject to certain exceptions.
  • Right to restrict processing – You can request that we limit how we use your data in specific situations.
  • Right to data portability – You can request that we transfer your data to another organization in a structured, commonly used, and machine-readable format.
  • Right to object – You can object to processing based on legitimate interests or for direct marketing purposes.
  • Right not to be subject to automated decision-making – Including profiling, where this produces legal or similarly significant effects.

To exercise any of these rights, please contact us at info@thevaultperformance.com. We will respond to your request within one month (or longer if permitted by law). You also have the right to lodge a complaint with your local data protection supervisory authority.

International Data Transfers Your personal data may be transferred to and processed in countries outside the EEA/UK, including the United States. We take appropriate safeguards to protect your data during such transfers, such as using standard contractual clauses approved by the European Commission or other lawful transfer mechanisms.

Data Retention We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Retention periods vary depending on the type of data and the purpose of processing.

Collection of Your Personal Information

In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your first and last name, mailing address, email address, phone number, age, gender, and medical history.

If you purchase the Company’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

The Company may also collect anonymous demographic information, which is not unique to you. We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services.

To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

Use of Your Personal Information

The Company collects and uses your personal information in the following ways:

  • to operate and deliver the services you have requested
  • to provide you with information, products, or services that you request from us
  • to provide you with notices about your account
  • to carry out the Company’s obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
  • to notify you about changes to www.thevaultperformance.com or any products or services we offer or provide through it
  • in any other way we may describe when you provide the information
  • for any other purpose with your consent

The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties.

The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.

The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.

Tracking User Behavior

The Company may keep track of the websites and pages our users visit within the Company, in order to determine what the Company services are the most popular. This data is used to deliver customized content and advertising within the Company to customers whose behavior indicates that they are interested in a particular subject area.

Automatically Collected Information

The Company may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding the use of the Company’s website.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as pixels and web beacons) on our website to enhance your user experience, analyze site usage, and deliver relevant content and advertising.

What Are Cookies? Cookies are small text files that are placed on your device when you visit our website. They help us remember your preferences, understand how you interact with our site, and improve functionality.

Types of Cookies We Use:

  • Strictly Necessary Cookies: These are essential for the website to function properly (e.g., enabling login sessions, shopping cart functionality, or basic navigation). These cookies do not require consent and cannot be disabled without affecting site performance.
  • Functionality Cookies: These allow us to remember your preferences and provide a more personalized experience (e.g., language settings or previously viewed content).
  • Performance / Analytics Cookies: These help us understand how visitors use our website, which pages are most popular, and how we can improve our services. Examples include cookies from analytics tools.
  • Marketing / Advertising Cookies: These may be used to deliver personalized advertisements, measure the effectiveness of marketing campaigns, or track your activity across sites for targeted advertising.

Some of these cookies may be set by third-party services we use. We may also use other tracking technologies for similar purposes.

Managing Your Cookie Preferences You can manage or disable cookies through your browser settings at any time. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.

For users in the EEA or UK, we obtain your consent for non-essential cookies via a cookie consent banner (where applicable) before placing them on your device. You can withdraw or change your consent at any time by adjusting your preferences or contacting us.

For more details on the specific cookies we use, you can review your browser’s cookie settings or contact us directly.

Links

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Security of Your Personal Information

The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose: SSL Protocol.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet that are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us through this site cannot be guaranteed.

Right to Deletion

Under the CCPA and CPRA, you have the right to request that the Company, and any third parties with whom your personal information is sold or shared, delete any personal information that has been collected about you. Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

To exercise your rights, contact us at info@thevaultperformance.com.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
  • Debug to identify and repair errors that impair existing intended functionality;
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
  • Comply with the California Electronic Communications Privacy Act;
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
  • Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
  • Comply with an existing legal obligation; or
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Children Under Thirteen

The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this website.

Email Communications

From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our services, we may receive a notification when you open an email from the Company or click on a link therein.

If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by contacting us by phone at 407-614-2222 or clicking on the UNSUBSCRIBE button.

Changes to This Statement

The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information. Your continued use of the website and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information

The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:

Athletic Performance and Therapy LLC 16349 Phil Ritson Way Unit 3 Winter Garden, Florida 34787

Email Address: info@thevaultperformance.com Phone Number: 407-614-2222

Effective as of October 1, 2025